Frequently asked questions

No. ELYSIA first checks availability and the route, then gives you the total price. Once you agree, paying 10 % earnest money confirms the booking.

As early as possible, especially during the big events on the French Riviera. For a last-minute request, write to us: we reply according to availability.

No. Booking is open to everyone, from the very first journey. The ELYSIA Circle is a personal invitation, possible after your sixth journey.

Yes. Give your details and the passenger’s; the confirmation can be sent to both.

Write to us or call us: a request made by phone is confirmed in writing. As long as the earnest money has not been paid, your request commits you to nothing. After confirmation, if you cancel at least 24 hours before pickup, the earnest money is refunded in full; less than 24 hours before, it is kept by ELYSIA, with no other penalty. If ELYSIA cancels, it is refunded to you twice over. The details are in our terms and conditions.

Yes, say so in the special request: we send you a quote for both journeys.

Journey: 1,80 € / km. Minimum 20 €. Motorway tolls on the route and any options chosen are added, and included in the total shown. The chauffeur’s empty return is not added. Chauffeur at your disposal: 60 € / hour. 40 km included per hour booked, pooled over the booking — four hours include 160 km. Beyond that, 1 € per kilometre driven. Airport pick-up: 15 € service. Included in the total price quoted. It covers flight tracking by the chauffeur, 60 minutes of waiting from the actual landing time and a name board on request. The total price is shown to you and you accept it before paying anything; it does not vary with the time of day, the number of passengers or luggage.

No. The accepted price applies to the agreed programme, and ordinary slowdowns do not increase it. A change of destination, an extra stop or an extension that you ask for requires your prior agreement on its effect.

10 % of the total price you accepted, paid to confirm the booking, then deducted from the price. Example: a 300 € journey means 30 € earnest money and a 270 € balance, paid on arrival. Cancel at least 24 hours before pickup and the earnest money is refunded; less than 24 hours before, it is kept.

At the end of the journey, directly to the chauffeur: by card on his payment terminal, or in cash. The earnest money already paid is deducted. ELYSIA then emails you the invoice.

Yes. The earnest money is paid through a secure payment link, sent to you once you have accepted the price; ELYSIA keeps no card details.

No. A drink of your choice — still water, sparkling water or a soft drink — is offered, as is the baby seat or booster seat requested when you book. No comfort is added to the price of the journey.

No: VAT not applicable, article 293 B of the French Tax Code. Prices are in euros.

Your chauffeur follows the flight and adjusts the pick-up, at no extra cost. The 60 minutes of waiting included start at the actual landing time: the flight delay does not use them up.

At the airport, 60 minutes of waiting are included from the actual landing time: a delayed flight does not use up that time. Beyond it, waiting continues at 1 € a minute, with your agreement. Elsewhere, stations included, 15 minutes of waiting are included, then 1 € a minute, up to 15 €. If you have not appeared after 30 minutes, the cancellation terms in our terms and conditions apply.

Your chauffeur is in place 10 minutes before the agreed time. A pick-up more than 10 minutes late through our fault entitles you to 10 % off the transport price (excluding tolls and options, capped at 30 €), and to a 10 € credit valid 6 months on a future journey. No claim needed.

Yes, at the airport, on request: the name board is part of the 15 € airport service, included in the total price.

Stéphane Roche drives a large share of the journeys himself. When he does not, an ELYSIA-certified chauffeur takes over, with the same instructions and the same attentions.

Up to 4 passengers and 3 suitcases: that is the real capacity of the car. Mention bulky luggage and special equipment in the request.

Yes, seven days a week, by appointment.

No. They are all offered and all optional: you can book without choosing anything.

Yes. After 5 completed journeys totalling at least 250 €, a one-off 15 % discount applies to the transport price of your sixth journey, excluding tolls and options. It does not renew automatically.

By invitation. After your sixth completed journey, Stéphane may personally invite you to join: you then receive a membership card and number in the app, with particular attentions and offers. Admission is not automatic.

Mention it in the special request; we will tell you whether it is possible, and on what terms, before anything is committed.

Yes, with your consent. You can change them with each new request.

ELYSIA and the chauffeur driving you, nobody else.

Write to us: we delete your preferences and, if you wish, anonymise your client record, within the limits of the documents the law requires us to keep.

No. The site uses no advertising cookies and no marketing trackers.

Yes. A single contact, written confirmation for every journey and your guests’ preferences applied on every trip.

Yes, the welcome can be made in the name of your establishment if you wish.

Every journey gives rise to an invoice sent by email. For professionals, centralised or monthly invoicing is possible, on terms agreed in writing.

Yes. Describe your programme in a single request: we will propose a suitable arrangement.